What causes "How to Cancel tl;dv Subscription"?

Annual plans renew automatically for another year 'Pause plan' sits next to cancel and doesn't end the subscription Uninstalling the extension doesn't cancel billing

How do I fix "How to Cancel tl;dv Subscription"?

1. Cancel on the web (Stripe billing): Sign in at tldv.io/app Go to Settings > Plan & Billing Click 'Manage subscription' to open Stripe Click 'Cancel or pause plan' and choose cancel, not pause Keep the confirmation email 2. Download recordings before the plan ends: After downgrading, recordings fall under free-plan retention and downloads need Pro Download important meetings one by one before the paid period ends 3. Ask for a refund: tl;dv's Terms say fees are non-refundable unless otherwise agreed Use the chat in tldv.io/app, explain the issue and include your invoice If you were charged after cancelling, send the cancellation confirmation and dispute with your bank if support doesn't answer 4. Delete your account and data: Cancel the plan first Go to tldv.io/app/settings/personal-settings/profile and click 'delete account' All data is deleted with no backups

// troubleshooting guide · tl;dv

How to Cancel tl;dv Subscription

Status: Ongoing
platforms:: Web
updated:: November 15, 2026
reports:: 3
Method: how we research

RUNBOOK · tl-dv/cancel4 FIXES

// quick answer

Cancel in the web app under Settings > Plan & Billing > Manage subscription, then 'Cancel or pause plan' on the Stripe page. tl;dv's fees are non-refundable, so cancel before renewal and save the confirmation.

Most likely fix: Cancel on the web (Stripe billing)

How to fix it

// try these in order, the most common fix is first

FIX 1Cancel on the web (Stripe billing)
1. 01Sign in at tldv.io/app
2. 02Go to Settings > Plan & Billing
3. 03Click 'Manage subscription' to open Stripe
4. 04Click 'Cancel or pause plan' and choose cancel, not pause
5. 05Keep the confirmation email
Did this fix it?
FIX 2Download recordings before the plan ends
1. 01After downgrading, recordings fall under free-plan retention and downloads need Pro
2. 02Download important meetings one by one before the paid period ends
Did this fix it?
FIX 3Ask for a refund
1. 01tl;dv's Terms say fees are non-refundable unless otherwise agreed
2. 02Use the chat in tldv.io/app, explain the issue and include your invoice
3. 03If you were charged after cancelling, send the cancellation confirmation and dispute with your bank if support doesn't answer
Did this fix it?
FIX 4Delete your account and data
1. 01Cancel the plan first
2. 02Go to tldv.io/app/settings/personal-settings/profile and click 'delete account'
3. 03All data is deleted with no backups
Did this fix it?

Symptoms

You want to stop paying for tl;dv Pro or Business, get a refund, or delete your account and data.

Why it happens

C-01Annual plans renew automatically for another year
C-02'Pause plan' sits next to cancel and doesn't end the subscription
C-03Uninstalling the extension doesn't cancel billing

// this guide also covers

cancel tldv
tldv cancel subscription
tldv refund
delete tldv account
tldv pause plan

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