VN Pro Not Working After Purchase
Ongoing iOS, Android, Mac Updated October 21, 2026
Quick answer
If VN Pro doesn't show after you pay, make sure you're signed in to the same VN account and store account used for the purchase, then restart the app and contact VN support with the receipt.
Most likely fix: Check the store subscription.
Symptoms
You were charged for VN Pro or premium effects but the app still shows no subscription, or paid effects don't appear in the export.
Why it happens
- Signed in to a different VN account or Apple ID/Google account
- Purchase not yet synced
- Paid asset not applied before export
How to fix it
Try these in order — the most common fix is first.
1. Check the store subscription
- iPhone: Settings > [your name] > Subscriptions; Android: Play Store > profile > Payments & subscriptions > Subscriptions
- Confirm VN Pro is active on this account
2. Sign in to the right VN account
- Log in to VN with the account used when buying, then fully close and reopen the app
3. Contact VN support
- Settings > Feedback in VN or email vn.support@ui.com with your receipt
4. Request a refund from the store
- iPhone: reportaproblem.apple.com; Android: Google Play order history > Request a refund
This guide also covers
- vn pro not working
- vn pro not showing
- vn subscription not working
- cancel vn pro
Still not working?
If VN Video Editor keeps failing, you're not alone. See every VN Video Editor problem users report or the alternatives people switch to.
Other VN Video Editor errors
- VN Video Generation Failed Error
- VN Export Stuck at 99%
- VN 'Please Reduce the Export Resolution' Error
- VN Video Editor Keeps Crashing
- VN Project Disappeared or Lost
- VN Project Stuck on Processing and Won't Open
- VN Video Editor Lagging
- VN Audio Out of Sync
- VN Music Disappeared or 'Invalid Audio'
- VN Black Screen or Missing Clips
- VN Not Importing Videos