What causes "Webex Audio Not Working"?

Wrong speaker or headset selected in Webex Windows Audio service not working correctly Device in use by another app USB dock or headset reset the default device after reconnecting Joined without connecting audio

How do I fix "Webex Audio Not Working"?

1. Connect audio and pick the right speaker: In the meeting, click the arrow next to Mute/Audio and choose Speaker, microphone, and camera settings Select the headset or speaker you actually use Click Test and confirm you hear the tone If you see 'Connect audio', click it and choose Use computer for audio 2. Restart the Windows Audio service: Leave the meeting Type services.msc in the taskbar search and press Enter Find Windows Audio, right-click it and choose Restart Rejoin the meeting and test audio 3. Free the device from other apps: Quit Teams, Zoom, and other calling apps If the device is still missing in Webex, unplug and replug it Restart Webex 4. Stop following system settings: In Webex audio settings, turn off Use system settings Manually choose the speaker and microphone Retest 5. Check whether the presenter is muted: Open the Participants panel Look for a moving green mic bar next to the speaker If there is none, ask the host whether they are muted

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Webex Audio Not Working

Workaround available Windows, Mac Updated October 21, 2026

Quick answer

If you can't hear anyone in a Webex meeting, the wrong speaker is usually selected or (on Windows) the Windows Audio service has stalled. Pick the right device in the meeting audio menu, then restart the Windows Audio service.

Most likely fix: Connect audio and pick the right speaker.

Symptoms

You joined with computer audio but hear nothing, the speaker test is silent, or your headset is not in the device list.

Why it happens

Wrong speaker or headset selected in Webex
Windows Audio service not working correctly
Device in use by another app
USB dock or headset reset the default device after reconnecting
Joined without connecting audio

How to fix it

Try these in order — the most common fix is first.

1. Connect audio and pick the right speaker
1. In the meeting, click the arrow next to Mute/Audio and choose Speaker, microphone, and camera settings
2. Select the headset or speaker you actually use
3. Click Test and confirm you hear the tone
4. If you see 'Connect audio', click it and choose Use computer for audio
2. Restart the Windows Audio service
1. Leave the meeting
2. Type services.msc in the taskbar search and press Enter
3. Find Windows Audio, right-click it and choose Restart
4. Rejoin the meeting and test audio
3. Free the device from other apps
1. Quit Teams, Zoom, and other calling apps
2. If the device is still missing in Webex, unplug and replug it
3. Restart Webex
4. Stop following system settings
1. In Webex audio settings, turn off Use system settings
2. Manually choose the speaker and microphone
3. Retest
5. Check whether the presenter is muted
1. Open the Participants panel
2. Look for a moving green mic bar next to the speaker
3. If there is none, ask the host whether they are muted

This guide also covers

webex audio not working
webex no sound
can't hear anyone on webex
webex speaker not working

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