Webex Audio and Video Choppy or Lagging

Symptoms

Voices sound robotic or cut in and out, video freezes or blurs, or people talk over each other due to delay.

Why it happens

• Other devices using bandwidth (streaming, gaming, calls)
• Packet loss on Wi-Fi or upload
• VPN adding latency
• Background noise removal processing
• Connection below Webex's minimum bandwidth
• Webex service issue

How to fix it

Try these in order — the most common fix is first.

1. 1. Check Webex status and Health Checker

   1. Visit status.webex.com
   2. In the Webex App, open Help > Health Checker and run it

2. 2. Free up bandwidth

   1. Pause video streaming, game downloads, and other calls on your network
   2. Turn off your own video if audio is breaking up

3. 3. Run the network test

   1. Open web.webex.com/network-checker in Chrome or Firefox
   2. Copy the results into a text file for IT or a support case

4. 4. Turn off background noise removal

   1. In the meeting, open audio settings
   2. Switch noise removal off (or to a lighter mode)
   3. Retest

5. 5. Test without VPN and on Ethernet

   1. Disconnect VPN if allowed
   2. Plug in a network cable
   3. Rejoin and compare

This guide also covers

• webex audio choppy
• webex video lagging
• webex audio cutting out
• webex robotic voice

Other Webex errors

• Webex Audio Not Working
• Webex Microphone Not Working (Others Can't Hear You)
• Webex Camera Not Working
• Webex Screen Share Not Working on Mac
• Webex Screen Share Black Screen
• Webex Keeps Disconnecting and Reconnecting
• Can't Join Webex Meeting: 'Meeting Has Not Started'
• Webex Stuck on Connecting
• Webex Echo in Meeting
• Webex App Crashing or Not Opening
• Webex Mobile App Crashing or Can't Sign In
• Webex Recording Not Showing
• Webex Virtual Background Not Working