What causes "Webex Camera Not Working"?

Windows privacy settings block camera access Camera disabled in Device Manager Teams, Zoom, or another app is using the camera Camera driver missing or broken (error 0x80070002) Antivirus blocking Webex from the camera Physical privacy shutter closed

How do I fix "Webex Camera Not Working"?

1. Allow camera access: Open Windows Settings > Privacy & security > Camera Turn on Camera access and allow apps (including desktop apps) to use it On Mac: System Settings > Privacy & Security > Camera, turn on Webex Restart Webex 2. Enable the camera: Open Device Manager Expand Cameras Right-click your camera and choose Enable 3. Close apps holding the camera: Quit Teams, Zoom, browser tabs with video Restart Webex and turn video on 4. Reinstall the camera driver: In Device Manager, right-click the integrated webcam and choose Uninstall device Restart the PC so Windows reinstalls the driver Install the latest driver from your laptop maker if needed 5. Check antivirus and the privacy shutter: Make sure your antivirus' webcam protection allows Webex Open any physical camera shutter or keyboard camera toggle

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Webex Camera Not Working

Workaround available Windows, Mac Updated October 21, 2026

Quick answer

Webex camera problems on Windows almost always come from one of four things Cisco documents: privacy settings blocking the camera, the camera disabled, another app using it, or a missing driver. Allow camera access, close other video apps, and reinstall the camera driver if Webex says 'Cannot connect to camera'.

Most likely fix: Allow camera access.

Symptoms

Webex shows 'Allow Webex to access your camera', 'No camera found', 'Camera is used by another application', or 'Cannot connect to camera', or your video is black.

Why it happens

Windows privacy settings block camera access
Camera disabled in Device Manager
Teams, Zoom, or another app is using the camera
Camera driver missing or broken (error 0x80070002)
Antivirus blocking Webex from the camera
Physical privacy shutter closed

How to fix it

Try these in order — the most common fix is first.

1. Allow camera access
1. Open Windows Settings > Privacy & security > Camera
2. Turn on Camera access and allow apps (including desktop apps) to use it
3. On Mac: System Settings > Privacy & Security > Camera, turn on Webex
4. Restart Webex
2. Enable the camera
1. Open Device Manager
2. Expand Cameras
3. Right-click your camera and choose Enable
3. Close apps holding the camera
1. Quit Teams, Zoom, browser tabs with video
2. Restart Webex and turn video on
4. Reinstall the camera driver
1. In Device Manager, right-click the integrated webcam and choose Uninstall device
2. Restart the PC so Windows reinstalls the driver
3. Install the latest driver from your laptop maker if needed
5. Check antivirus and the privacy shutter
1. Make sure your antivirus' webcam protection allows Webex
2. Open any physical camera shutter or keyboard camera toggle

This guide also covers

webex camera not working
webex no camera found
webex camera in use by another application
webex video not working

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