What causes "Webex Keeps Disconnecting and Reconnecting"?

VPN routing Webex media traffic Unstable or congested Wi-Fi Packet loss on upload Corporate network without QoS for real-time traffic Webex service incident

How do I fix "Webex Keeps Disconnecting and Reconnecting"?

1. Check for an outage: Open status.webex.com If Meetings or the Webex App shows an incident, wait and rejoin later 2. Use a wired connection: Plug in via Ethernet if you can Otherwise move closer to the router and pause other streaming or downloads 3. Test without VPN: Disconnect VPN (if your company allows it) Rejoin the meeting If it's stable, ask IT about split-tunneling Webex traffic 4. Run the network checker: Open web.webex.com/network-checker in Chrome or Firefox on the same network Look for high UDP loss Save the results for IT or Webex support 5. Quit and relaunch Webex: Leave the meeting Fully quit Webex (Cmd+Q on Mac, right-click tray icon > Exit on Windows) Reopen and rejoin

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Webex Keeps Disconnecting and Reconnecting

Ongoing Windows, Mac, iOS, Android Updated October 21, 2026

Quick answer

Webex dropping to 'reconnecting' is almost always network-related: VPN routing, weak Wi-Fi, or packet loss. Check status.webex.com, switch to wired Ethernet, and test the same meeting without VPN. Quitting and relaunching Webex clears it for many users.

Most likely fix: Check for an outage.

Symptoms

A 'We can't reach the Webex service, reconnecting' banner appears, audio/video freezes, or you're dropped from the meeting every few minutes.

Why it happens

VPN routing Webex media traffic
Unstable or congested Wi-Fi
Packet loss on upload
Corporate network without QoS for real-time traffic
Webex service incident

How to fix it

Try these in order — the most common fix is first.

1. Check for an outage
1. Open status.webex.com
2. If Meetings or the Webex App shows an incident, wait and rejoin later
2. Use a wired connection
1. Plug in via Ethernet if you can
2. Otherwise move closer to the router and pause other streaming or downloads
3. Test without VPN
1. Disconnect VPN (if your company allows it)
2. Rejoin the meeting
3. If it's stable, ask IT about split-tunneling Webex traffic
4. Run the network checker
1. Open web.webex.com/network-checker in Chrome or Firefox on the same network
2. Look for high UDP loss
3. Save the results for IT or Webex support
5. Quit and relaunch Webex
1. Leave the meeting
2. Fully quit Webex (Cmd+Q on Mac, right-click tray icon > Exit on Windows)
3. Reopen and rejoin

This guide also covers

webex keeps disconnecting
webex reconnecting
we can't reach the webex service
webex meeting keeps dropping

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