Try or ByeTry or Bye

Support Breakdown — Products Ranked

Critical support failures when users needed help the most

268 reports across 216 products

  1. #1
    15Five

    15Five

    • Difficult cancellation process requiring support contact
    • High employee turnover affecting account management
    • Data upload for surveys is difficult and error-prone
    3 reportsView 15Five
  2. #2
    Braintree

    Braintree

    • Customer support is nearly non-existent
    • Support emails go unanswered
    • Documentation is outdated and unhelpful
    3 reportsView Braintree
  3. #3
    Godot

    Godot

    • Limited professional support options
    • Community moderation controversies
    • AI slop code submissions draining resources
    3 reportsView Godot
  4. #4
    HeyGen

    HeyGen

    • 80% of Trustpilot reviews cite support failures
    • Videos rejected for false reasons, only bots respond
    • No way to change payment or properly cancel
    3 reportsView HeyGen
  5. #5
    Papaya Global

    Papaya Global

    • Customer support response extremely slow
    • Ghosted by support with no response
    • Time zone issues with assigned support
    3 reportsView Papaya Global
  6. #6
    Synthesia

    Synthesia

    • Inconsistent and unpredictable content moderation
    • Accounts banned within minutes of subscribing
    • Customer support hides behind policy links
    3 reportsView Synthesia
  7. #7
    Adobe Express

    Adobe Express

    • Adobe cancellation fees and charges after trial
    • Adobe Express bug reports left without a fix
    2 reportsView Adobe Express
  8. #8
    Airtable

    Airtable

    • Tech support email-only with language barriers
    • Account deletions and billing issues without resolution
    2 reportsView Airtable
  9. #9
    Atom

    Atom

    • No support available
    • GitHub recommends migrating away
    2 reportsView Atom
  10. #10
    Bench

    Bench

    • Extreme bookkeeper turnover disrupts service
    • Unresponsive customer support
    2 reportsView Bench
  11. #11
    Canva

    Canva

    • Charged after cancellation - refunds denied or partial
    • Support responses are generic and unhelpful
    2 reportsView Canva
  12. #12
    Chargebee

    Chargebee

    • Customer support is slow and unhelpful
    • Cancellation and refund issues
    2 reportsView Chargebee
  13. #13
    Cloudflare

    Cloudflare

    • Customer support virtually nonexistent for free/Pro users
    • Email verification system broken - blocks account access
    2 reportsView Cloudflare
  14. #14
    ConvertKit

    ConvertKit

    • Account deletion takes 6+ weeks despite promises
    • Support quality inconsistent and slow response times
    2 reportsView ConvertKit
  15. #15
    Copy.ai

    Copy.ai

    • Customer support unresponsive for days
    • Unable to log in with no help available
    2 reportsView Copy.ai
  16. #16
    Culture Amp

    Culture Amp

    • Slow customer support response times
    • No on-demand customer service - chatbot only
    2 reportsView Culture Amp
  17. #17
    D-ID

    D-ID

    • Customer support practically nonexistent
    • Promised refunds never delivered
    2 reportsView D-ID
  18. #18
    DigitalOcean

    DigitalOcean

    • Support response times exceeding 24 hours
    • No premium support option for small teams
    2 reportsView DigitalOcean
  19. #19
    Dropbox

    Dropbox

    • Dropbox customer support is hard to reach
    • Dropbox cancellation and refund problems
    2 reportsView Dropbox
  20. #20
    ElevenLabs

    ElevenLabs

    • Support takes 5-14 days for complex issues
    • Accounts blocked without notice or explanation
    2 reportsView ElevenLabs
  21. #21
    Fastly

    Fastly

    • Support closes tickets without resolution
    • WAF support responsiveness lacking
    2 reportsView Fastly
  22. #22
    Filmora

    Filmora

    • Wondershare refund requests denied or ignored
    • Hard to reach a human at Filmora support
    2 reportsView Filmora
  23. #23
    FreshBooks

    FreshBooks

    • Customer support sends pre-written template responses
    • Accounts shut down without explanation
    2 reportsView FreshBooks
  24. #24
    GetResponse

    GetResponse

    • No refunds policy not shown during signup
    • Support agents cut off customers before resolution
    2 reportsView GetResponse
  25. #25
    Google Cloud

    Google Cloud

    • Impossible to reach human support
    • Support slow with wait times
    2 reportsView Google Cloud

More products (191)

  1. Gumroad2 reports
  2. Gusto2 reports
  3. Intercom2 reports
  4. KineMaster2 reports
  5. Klaviyo2 reports
  6. Midjourney2 reports
  7. Namely2 reports
  8. NordVPN2 reports
  9. PayPal2 reports
  10. Recurly2 reports
  11. Remote2 reports
  12. Rippling2 reports
  13. Segment2 reports
  14. Shopify2 reports
  15. Square2 reports
  16. Stripe2 reports
  17. VSCO2 reports
  18. Wave2 reports
  19. Zapier2 reports
  20. Zenefits2 reports
  21. beehiiv2 reports
  22. 1Password1 report
  23. AWS1 report
  24. AWeber1 report
  25. Abstract1 report
  26. ActiveCampaign1 report
  27. Acuity Scheduling1 report
  28. Adobe After Effects1 report
  29. Adobe Illustrator1 report
  30. Adobe Photoshop1 report
  31. Adobe Premiere Pro1 report
  32. Adobe XD1 report
  33. Akamai1 report
  34. Algolia1 report
  35. Amplitude1 report
  36. Anthropic Claude1 report
  37. Ashby1 report
  38. Auth01 report
  39. Azure1 report
  40. BambooHR1 report
  41. Basecamp1 report
  42. BigCommerce1 report
  43. Bitbucket1 report
  44. Bitwarden1 report
  45. Blender1 report
  46. Box1 report
  47. Brevo1 report
  48. Cal.com1 report
  49. Calendly1 report
  50. CapCut1 report
  51. Chargify1 report
  52. ChatGPT1 report
  53. ClickUp1 report
  54. Close1 report
  55. Codeium1 report
  56. Constant Contact1 report
  57. Copper1 report
  58. Cursor1 report
  59. DALL-E1 report
  60. DaVinci Resolve1 report
  61. Dashlane1 report
  62. Datadog1 report
  63. Deel1 report
  64. Descript1 report
  65. Discord1 report
  66. Doodle1 report
  67. Drip1 report
  68. Evernote1 report
  69. ExpressVPN1 report
  70. Fauna1 report
  71. Figma1 report
  72. Final Cut Pro1 report
  73. Firebase1 report
  74. Fireflies.ai1 report
  75. Fly.io1 report
  76. Framer1 report
  77. Freshsales1 report
  78. GNU Emacs1 report
  79. Ghost1 report
  80. GitHub Copilot1 report
  81. GitLab1 report
  82. Google Gemini1 report
  83. Grammarly1 report
  84. Greenhouse1 report
  85. Heroku1 report
  86. Hotjar1 report
  87. Houdini1 report
  88. HubSpot1 report
  89. InShot1 report
  90. InVision1 report
  91. Insightly1 report
  92. Jasper1 report
  93. JazzHR1 report
  94. Jira1 report
  95. Kapwing1 report
  96. Keeper1 report
  97. Krisp1 report
  98. LastPass1 report
  99. Lemon Squeezy1 report
  100. Leonardo.ai1 report
  101. Lever1 report
  102. Linear1 report
  103. Linode1 report
  104. Loom1 report
  105. Mailchimp1 report
  106. MailerLite1 report
  107. Make1 report
  108. Marvel1 report
  109. Maya1 report
  110. Medium1 report
  111. Meilisearch1 report
  112. Mem1 report
  113. Miro1 report
  114. Mistral AI1 report
  115. Mixpanel1 report
  116. Monday.com1 report
  117. Murf AI1 report
  118. Neovim1 report
  119. Netlify1 report
  120. Notion1 report
  121. OpenAI1 report
  122. Otter.ai1 report
  123. Oyster HR1 report
  124. Paddle1 report
  125. Perplexity1 report
  126. Picsart1 report
  127. Pika1 report
  128. Pinecone1 report
  129. Pipedrive1 report
  130. PlanetScale1 report
  131. Postman1 report
  132. PowerDirector1 report
  133. Principle1 report
  134. ProWritingAid1 report
  135. Proton Pass1 report
  136. PyCharm1 report
  137. QuickBooks1 report
  138. QuillBot1 report
  139. Railway1 report
  140. Redis Cloud1 report
  141. Reflect1 report
  142. Render1 report
  143. Replit1 report
  144. Riverside1 report
  145. Roam Research1 report
  146. Runway1 report
  147. Rytr1 report
  148. Salesforce1 report
  149. Sentry1 report
  150. Sketch1 report
  151. Slack1 report
  152. Snapseed1 report
  153. Sourcegraph1 report
  154. Splice1 report
  155. Squarespace1 report
  156. Stable Diffusion1 report
  157. StackBlitz1 report
  158. Sublime Text1 report
  159. Substack1 report
  160. Supabase1 report
  161. Surfshark1 report
  162. Tabnine1 report
  163. Tana1 report
  164. Todoist1 report
  165. Unity1 report
  166. Unreal Engine1 report
  167. Upstash1 report
  168. VN Video Editor1 report
  169. VS Code1 report
  170. Vercel1 report
  171. Vim1 report
  172. Vultr1 report
  173. WebStorm1 report
  174. Webex1 report
  175. Webflow1 report
  176. Wix1 report
  177. WooCommerce1 report
  178. WordPress1 report
  179. Wordtune1 report
  180. Workable1 report
  181. Workday1 report
  182. Writesonic1 report
  183. Xero1 report
  184. ZBrush1 report
  185. Zendesk1 report
  186. Zeplin1 report
  187. Zoho CRM1 report
  188. Zoom1 report
  189. iCloud1 report
  190. n8n1 report
  191. tl;dv1 report