Box Sync End of Life (December 2026): Switching to Box Drive
Ongoing Windows, macOS Updated October 21, 2026
Quick answer
Box is ending support for Box Sync in December 2026, with no more bug or security fixes. Back up unsynced files, uninstall Box Sync, install Box Drive, and mark the folders you need offline.
Most likely fix: Back up anything unsynced.
Symptoms
End-of-life notices from Box or your IT department, Box Sync stopping working or showing errors, or questions about where synced files went after the switch.
Why it happens
- Box is retiring Box Sync in favor of Box Drive
- Box Drive streams files on demand, so content isn't fully local unless marked offline
How to fix it
Try these in order — the most common fix is first.
1. Back up anything unsynced
- Check Box Sync for errors and pending items
- Copy any files that haven't uploaded to a safe local folder
2. Install Box Drive
- Download Box Drive from box.com (or your IT software portal)
- Sign in; your whole Box account appears in Finder or File Explorer
3. Mark offline folders again
- Right-click each folder you need without internet and choose 'Make Available Offline'
4. Update paths and app links
- Point apps, shortcuts and scripts to the Box Drive location (on Mac: ~/Library/CloudStorage/Box-Box)
This guide also covers
- box sync end of life
- box sync discontinued
- box sync vs box drive
- switch from box sync to box drive
- box sync december 2026
Still not working?
If Box keeps failing, you're not alone. See every Box problem users report or the alternatives people switch to.
Other Box errors
- Box Drive Not Syncing
- Box Upload Failed
- Box File Size Limit (File Too Large to Upload)
- Box Drive Problem Items ('Error Updating an Item')
- Box 'Account Storage Limit Reached' Error
- Box Drive Not Opening or Disappearing After Login
- Box Drive Not Showing in Finder on Mac
- Box Drive Taking Up Too Much Disk Space
- Box Drive Offline: 'Make Available Offline' Missing or Not Working
- Box 'Preview Didn't Load' Error
- Box 'Shared Link Has Been Removed or Is Unavailable'
- Why Is Box Upload So Slow?
- Box 2-Step Verification Code Not Working
- How to Cancel Box Subscription (and Avoid Renewal Charges)