Box 2-Step Verification Code Not Working
Ongoing Web, Windows, macOS, iOS, Android Updated October 21, 2026
Quick answer
Box 2-step codes often fail because codes arrive late and you request too many, which can lock the account, or because the code is entered in the wrong app version. Request one code, wait for it, and reinstall Box Drive if it rejects valid codes. Locked accounts need Box support or your admin.
Most likely fix: Request one code and wait.
Symptoms
The code is accepted then shows as expired, resend sends the same code, SMS codes arrive 10-15 minutes late, 'too many attempts' locks you out, or you lost your authenticator app.
Why it happens
- Delayed SMS delivery, leading to repeated requests and lockouts
- Box Drive install issue on a new device
- Lost or reset authenticator app
- Admin-enforced 2-step verification settings
How to fix it
Try these in order — the most common fix is first.
1. Request one code and wait
- Request a single code and wait several minutes before asking again
- Repeated requests can trigger a 'too many attempts' lock
2. Reinstall Box Drive
- Uninstall Box Drive and install the correct version for your OS from box.com
- Sign in again and enter a fresh code
3. Sign in on the web first
- Log in at box.com to confirm the code works there, then sign in to Box Drive or the mobile app
4. Contact your admin or Box support if locked out
- Company accounts: ask your Box admin to check or reset 2-step verification
- Personal accounts: open a ticket at support.box.com
This guide also covers
- box verification code not working
- box 2 step verification not working
- box locked out of account
- box login not working
- box code expired
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