Reliability Problems

Frequent updates cause compatibility issues and site crashes

Updates described as frequent, often causing compatibility problems and site crashes. Store owners must test updates before going live, then do it all over again days later. Very disruptive and labor intensive.

Bugs and glitches disrupt site stability

WooCommerce has frequent bugs and glitches that disrupt site stability, requiring ongoing troubleshooting. 47% of reviews mention bugs. Complex builds are especially buggy and need constant technical intervention.

Poor third-party plugin quality causes crashes

So many external extensions are poorly coded with bloat. These plugins sometimes break your site and cause crashes. Quality control on third-party plugins is non-existent. Vetting plugins is time-consuming.

Sync failures and inconsistent syncing across devices

Multiple users report iCloud Drive not syncing properly, especially on Windows. Files show as synced when they're not, sync gets stuck, and there are conflicts between OneDrive and iCloud. MacRumors forums and Reddit have extensive threads about chronic sync issues.

Photos and data disappear without warning

Users report significant data loss including photos disappearing from iCloud. One user lost 2,000 photos from a 12,000-photo library. Trustpilot reviews describe 'complete digital crises' with years of files destroyed. Apple Support often claims inability to recover lost data.

Limited offline access to files

iCloud files are not always available offline. Unless explicitly marked 'Keep Downloaded', files may not be accessible without internet. This causes problems in meetings or areas with poor connectivity. Users must manually manage which files are available offline.

Accounts suspended without clear explanation

Users report stores being 'shut down due to undefined risk signals' with 'no proof or details.' Some had payouts frozen (one case over $3,500), customers refunded despite products delivered with zero chargebacks. The suspension process is opaque and difficult to appeal.

Payment and payout issues leave money stuck

Users report funds held without distribution, with confirmation through Stripe that issues originate from Lemon Squeezy's failure to push funds. Some merchants have money frozen with payment information rejected and 2+ week verification processes blocking access.

Cancelled subscriptions still charge customers

Users report cancelled subscriptions continuing to charge their cards while customer support doesn't respond. Billing issues with no resolution path create frustration for both merchants and their customers.

Windows version has significant bugs and quality issues

The Windows version lags behind Mac in features and stability. Users report bugs in text formatting, copy/paste operations, and general unreliability. The Windows version historically received updates later and with less polish than Mac. Some features work differently or are missing compared to Mac.

Table handling is completely broken

Software marketed for writers can't properly handle tables - a basic feature. Copy-pasting tables from websites, Word, or Excel results in broken formatting. Bullet points don't align correctly with title text. Users who need tables for research notes or data find this extremely frustrating.

Slow development pace with years between major updates

Users complain that Scrivener has barely improved through years of development. Literature & Latte is a tiny team, resulting in long gaps between significant updates. They charge for new major versions, frustrating users who feel the updates don't justify additional payment. Feature requests take years to implement, if ever.

Screen sharing causes browser freezing

Users report browser freezing while sharing screens, causing them to restart meetings. The browser-based architecture that makes Meet easy to join also creates performance issues during resource-intensive screen sharing.

Login glitches kick users out of meetings

Users experience glitches that kick them out of meetings due to login-related issues, requiring re-login to Google accounts to rejoin. This is particularly disruptive during important calls.

Service outages affect critical meetings

Google Meet experienced major outages in September and December 2025, leaving users unable to join meetings. For businesses relying on Meet for critical calls, these outages can be devastating.

Chargebacks favor customers - merchants lose goods AND money

Merchants report chargebacks being accepted with funds permanently withdrawn plus additional fees. Customers keep goods and money. Shopify blames banks, payment processors blame Shopify. No real appeal path for merchants.

Data and reporting issues - conversion rates often wrong

Shopify not transparent about uptimes and outages. Platform has issues with basic data and calculations - conversion rates often off by significant amounts. Month-end inventory snapshots take up to 2 weeks to display.

Trustpilot rating 1.5/5 vs G2 4.4/5 - massive discrepancy

Shopify has 4.4/5 on G2 but dismal 1.5/5 on Trustpilot with 86% 1-star reviews. The contrast suggests significant issues with actual merchant experiences vs curated review platforms.

Account freezes with funds held for months

Stripe freezes accounts with little explanation, holding funds for 6+ months. Over 1,426 BBB complaints in 3 years, 540 in the last 12 months alone. One user had $130,000 frozen. The freeze creates a vicious cycle: funds held → can't fulfill orders → customers chargeback → more disputes.

Account termination with no clear explanation

Businesses report checkouts shut down without warning, explanation, or meaningful communication. Stripe provides 'little more than automated responses and vague statements.' Accounts terminated for alleged 'elevated risk' with no specifics.

Dispute rate triggers automatic account flags

Stripe closely tracks dispute percentage - if it rises above 0.75-1%, their risk system automatically flags your account. Even a handful of chargebacks in a short period can trigger freezes if transaction volume is low. Once frozen, reinstatement is rare.

Account frozen with funds held for 180 days

PayPal arbitrarily freezes accounts and holds funds for up to 180 days without clear explanation. Class-action lawsuit filed over frozen funds practices. Users report frozen funds ranging from hundreds to tens of thousands of dollars. No meaningful recourse available.

Account limited or closed without explanation

Accounts are limited or permanently closed with no clear reason given. Users report being told to provide documentation only to have it rejected repeatedly. PayPal community forums filled with 'WHY IS PAYPAL SO DIFFICULT AND FRUSTRATING?' posts.

Service outages during peak hours frustrate users

PayPal crashes during peak transaction times, leaving thousands unable to make payments or access funds for 1+ hours. Users report being locked out during critical purchase moments. Outages happen without warning.

Automations sometimes fail silently

Users report that automations 'would only sometimes work and as such, work got missed.' Capterra reviewers mentioned needing 'trial and error to fine-tune automations.' For teams relying on automated workflows, unreliable automation execution can lead to missed tasks and broken processes.

Enterprise users report data loss from bugs

An enterprise user paying £50k/year reported terrible service where overnight, thousands of forms were reset - losing choices, drafts no longer saving, and forms having black backgrounds with black text. Enterprise-level bugs affecting critical data is particularly concerning for larger deployments.

Persistent bugs with slow fix times

Users report collecting '~50 ClickUp Bug IDs over a couple hundred emails with support' with 'an average turnaround time of ~8 months on bug fixes.' The platform has a public feature request titled 'Fix existing bugs rather than add new features' reflecting widespread frustration. Bugs range from minor loading issues to major data loss.

Notification system unreliable

Users report 'I wasn't always notified when someone assigned me a task.' Missed notifications lead to missed work and deadlines. The notification system's unreliability undermines the core purpose of task management.

Sync issues and bugs reported frequently

Users have been reporting reliability issues in the past few years, including bugs, sync problems, and having to restart the app altogether. Some users report sync taking up to 50 minutes on WiFi, with cellular data not syncing at all. The 2-way Google Calendar sync doesn't always work correctly.

Missing notifications causing missed tasks

Users report missing important notifications frequently. Even after upgrading to the latest version, the notification reliability problem persists. This defeats the purpose of a task management app when reminders don't reliably fire.

Major sync bug left unfixed for 10+ months - shared folders disappeared

Since June 2024, OneDrive sync clients for Windows and Mac have had a severe bug where shared folders vanish from local drives and are replaced with web shortcuts. Microsoft has seemingly ignored the problem for nearly a year despite widespread complaints. Files that users depend on for daily work simply disappear.

Sync conflicts create duplicates and lost work

When multiple users edit files simultaneously or when sync is interrupted, OneDrive creates conflict copies rather than merging changes. Users end up with multiple versions named 'filename (conflict copy)' and must manually reconcile changes. Real-time collaboration doesn't always work as expected.

Updates break functionality and remove features

Recent Webex updates have made the client 'completely unusable' according to users. Reports include annotation tools vanishing, strange panels preventing simple meeting starts, cumbersome invitation processes, freezing cameras, and inability to see participants after updates.

High CPU usage causes system lag and crashes

Users report high CPU usage leading to system lag and crashes. The platform consumes a lot of bandwidth, and on slow or unstable internet connections, users experience audio/video issues, dropped calls, and latency problems.

Accounts banned by AI without explanation or appeal

Discord's automated moderation system has a massive false positive problem. Users report accounts being permanently banned for alleged 'Child Safety' violations based on completely harmless conversations. Decisions are made entirely by AI without context, investigation, or meaningful appeal process.

Phone verification blocks legitimate users

Users report difficulty verifying accounts with certain phone numbers, with no manual verification alternatives. Accounts get blocked by phone number issues. Users report waiting a full week with no access to accounts and no ETA for resolution from support.

Recordings fail to save or crash mid-recording

Users report frustrating situations where recordings fail to save after completion. The app crashes mid-edit or mid-recording without warning, losing all work. Some users report the app getting stuck in infinite loops requiring force quit.

Service outages lock users out of recordings

Multiple outages in late 2025 locked users out of their recordings for hours. The last officially acknowledged outage was November 19, 2025. For a paid tool used for important communications, reliability issues are unacceptable.

Calendar sync issues and phantom appointments

Users report calendar sync issues following auth refreshes. 'Phantom appointments' appear in Calendly that don't exist in synced calendars, blocking availability incorrectly. Manual updates to Google Calendar invites are frequently needed due to sync glitches.

Timezone mismatches cause scheduling errors

Users report timezone issues where scheduled calls show incorrect times in invitations. This leads to missed meetings and confusion with international clients. A critical bug for a scheduling tool.

Reminder emails don't work properly

Even when meetings are set in advance, reminder settings don't work properly. Users report that either party won't join because there are no reminders sent, leading to missed meetings and lost business opportunities.

Cal Video has connection issues

Users report occasional Cal Video hiccups where starting a meeting shows an error with the video. This requires closing all browser tabs before it connects to the camera, causing awkward delays at the start of important meetings.

Software bugs and glitches disrupt workflow

Users report experiencing minor to significant errors and glitches. Common issues include search bar not directly navigating to pages when clicking results, new customer profiles not being saved, and platform crashes. Software Advice reviews mention that the platform crashes and has bugs that impact daily operations.

Limited offline functionality

Offline functionality is limited, posing challenges for users who frequently work in environments with poor or no internet connectivity. Field sales teams and users in areas with unreliable internet find this particularly frustrating as they cannot access or update customer data when offline.

Email deliverability significantly below industry average

Brevo emails are about twice as likely to get marked as spam (27.4% vs 14.8% industry benchmark). Inboxing score is only 55.4%. Users report emails not reaching full list, at best reaching 80% of contacts.

Campaigns suspended despite verified contacts

Even after contact verification, campaigns continue to get suspended. Users struggle to understand why legitimate campaigns are blocked. This disrupts marketing schedules and frustrates teams relying on timely sends.

Deliverability issues and emails going to spam

Users report deliverability issues with emails landing in spam folders. Some report better deliverability than competitors, but inconsistent experiences suggest shared IP problems for some users.

Subscriber deletion and data loss reported

Some users report email issues including unexpected subscriber deletions. Data loss concerns for businesses depending on subscriber lists. Backup recommended.

Buggy software and account deletions without warning

Users report buggy software, account deletions without warning, and poor or delayed customer service responses. Platform stability has decreased according to long-time users. Data loss concerns raised.

Slower email delivery times compared to the past

Long-time users report slower email delivery times than years ago. Deliverability around 83% but some campaigns take longer to reach inboxes. Speed issues when sending to larger lists.

Email deliverability problems and blacklisted IPs

Users report emails not reaching inboxes, slow arrivals, and blacklisted IPs. One user switched platforms and saw open rates jump to 30%. Deliverability issues undermine campaign effectiveness.

Platform riddled with technical issues and bugs

GetResponse described as 'riddled with technical issues' with broken features and glitches in automation workflows. Drag-and-drop editor reported as 'horrible with a lot of bugs.' Landing page creator is slow.

No auto-save leads to lost work

Carrd has no auto-save feature. Users report spending hours building pages only to lose everything when the browser freezes or crashes. One G2 review described spending a full day on a landing page, having the screen freeze, and losing all work after refreshing.

SSL certificate and domain issues

Users report SSL certificate warnings and custom domain problems. Some sites show 'connection not private' errors. DNS propagation can take hours, leaving sites inaccessible. A few users had to abandon their Carrd sites because payment processing stopped working due to SSL issues.

Spam and bot attacks are constant

WordPress sites face constant spam comments, brute force login attempts, and automated attacks. Automated login attempts have nearly doubled since 2024, driven by AI-enhanced botnets. Without proper security plugins and configuration, sites are overwhelmed with spam.

Drama around WP Engine and Automattic

The 2024-2025 conflict between Automattic/Matt Mullenweg and WP Engine created uncertainty in the WordPress ecosystem. 159 employees left Automattic, with another 281 laid off in April 2025. The drama raised concerns about WordPress governance and the future of popular plugins.

Billing issues and unexpected charges plague users

Users report being charged after canceling, double charges, incorrect amounts, and subscriptions continuing for years post-cancellation. When issues arise, there's no way to get human help. The billing problems are a significant source of negative reviews.

Technical issues prevent publishing

Users report being unable to publish due to 'network issues' for days at a time. The editor causes 'Page Unresponsive' errors in Chrome. The app crashes frequently when reading. Technical issues with no support create frustrating experiences.

Accounts get locked or restricted without explanation

Writers report accounts suspended or restricted with no clear reason given. Appeals go unanswered for weeks. Years of content becomes inaccessible. The Trust & Safety system is opaque and seemingly arbitrary. Creators lose their work and audience with no recourse.

Billing and cancellation issues plague users

Users report being charged after canceling subscriptions, difficulty canceling, and unexpected charges. Some report being billed for years after cancellation. The billing system is criticized as confusing and hard to navigate. Getting refunds requires persistence.

Core features break frequently

Users report 'table stakes features break often, others don't function correctly, and some don't even exist.' Websites going down within a week of launching. The platform feels unstable for a paid service. Critical functionality is unreliable.

Email deliverability issues on shared domain

All beehiiv users send emails over the same shared domain, leading to deliverability problems for the entire user base. Emails going to spam, not being delivered at all, or facing delivery delays. Gmail, Yahoo, and Microsoft's strict authentication requirements compound the issue.

Accounts get suspended without explanation

Users report 'They close your account at any given moment without any explanation.' Account closures happen without warning, leaving sellers locked out of their earnings. Appeals go unanswered. Years of work can vanish overnight with no recourse.

Payment processing issues are common

Users report checkout errors, payment failures, and delayed payouts. Processing issues can cost sales. The platform's payment infrastructure feels unreliable compared to alternatives. Customers give up when payments fail.

Offline mode unreliable despite August 2025 release

Notion released official offline mode in August 2025, but it has significant limitations: only works in desktop/mobile apps (not browser), databases limited to first 50 rows, subpages don't auto-download, and sync conflicts create duplicate pages requiring manual merging. A background sync bug was reported immediately after launch. Users needing reliable offline access for travel or commuting often find it insufficient.

No offline access - requires constant internet connection

Trello is an online-only application with no offline mode. Users cannot access or modify their boards without an internet connection. G2 reviews specifically cite 'missing offline access' as a frustration (32 mentions). For users who travel or work in areas with spotty connectivity, this is a dealbreaker.

Recurring bugs and reliability issues

Capterra reviews highlight 'recurring bugs and reliability concerns' and 'frequent slowdowns with scale.' Users report glitches, confusing error messages, and unreliable integrations often requiring troubleshooting or workarounds. Some days the site is 'quite laggy when navigating around.'

Desktop app lacks notification badges

The fact that a notification badge cannot be attached to the app icon on desktop is frustrating. The mobile app notifies of messages, but this functionality is not available for desktop. This causes many within companies to miss when messages are waiting.

Persistent sync issues and data conflicts

46% of users report encountering synchronization delays across devices. Common issues include version conflicts, incomplete uploads, note duplication, and connectivity interruptions. When multiple devices modify a note simultaneously, conflicts result in duplicates or unsaved changes.

Free sync alternatives have corruption issues

Users trying to avoid Obsidian Sync by using iCloud, Dropbox, or Google Drive report sync conflicts, file corruption, and duplication issues. iCloud on Windows is particularly unreliable. Self-hosted alternatives like Syncthing require technical setup.

Data loss and sync issues documented

Users have reported data loss issues where hours and days of work disappeared. This has been an ongoing theme on Reddit and Slack. Sync indicator often gets stuck, and offline databases take a full minute to load compared to 2-3 seconds for hosted ones.

Subscription recognition bugs

Some users reported that the Craft desktop app kept periodically telling them they were not a Pro user, despite having subscribed for a Business membership. This creates friction and anxiety about access to paid features.

iCloud sync issues and no sync status indicator

Users report notes not syncing between devices, requiring app reinstalls. There's no visual indicator of 'syncing complete' leading to conflicts and confusing note merging. CloudKit-reliant apps are inherently less reliable with delays in syncing changes.

Sync conflicts and file ordering issues

Users report Ulysses breaking scene orders on multiple occasions with sync conflicts requiring manual resolution. iCloud sync issues have caused confusion and potential data loss concerns.

Android purchase recognition issues on some devices

Users report issues with purchase recognition on Onyx devices like Boox tablets. The developer acknowledged that a fix requires considerable time and effort with no realistic ETA. Device-specific bugs can block legitimate purchases.

Service outages affect critical meetings

In April 2025, Zoom experienced an hours-long outage with 59,000+ users reporting issues on Downdetector. Users couldn't log in and received 'Unable to Connect' errors. For businesses relying on Zoom for critical meetings, outages can be devastating.

Sync issues between Teams, Outlook, and OneDrive

Users report frequent sync problems: calendar discrepancies between Teams and Outlook, files not syncing to OneDrive, and notification inconsistencies creating a disjointed experience. The integration that should be seamless often breaks.

Calendar sync doesn't truly synchronize

When changes are made to work calendars or participants cancel, this doesn't properly sync with Doodle. Users experience scheduling conflicts because Doodle's calendar integration is unreliable and updates don't propagate correctly.

Calendar sync problems and disappearing appointments

Users report calendar syncing problems causing appointments to display incorrectly or show limited timeframes. Lost or disappeared bookings affect client relationships and business reputation. Issues persist even after customer service involvement.

Recurring bugs and system errors disrupt operations

Most reviewers report recurring bugs and system errors that disrupt daily operations. Users report issues including the system failing to run sequences, failing to remove people from sequences, losing data, and stopping email sends. One user noted they've been using Freshsales for about a year and 'it's been nothing but glitchy and problematic.'

AI notes sometimes inaccurate

The AI notes feature sometimes picks up content that users heard entirely differently. This inaccuracy in automated call transcription can lead to misunderstandings and require manual correction, reducing the time-saving benefit of the feature.

Calendar integration bugs make scheduling unusable

Calendar integration has serious bugs where private events disappear and the calendar becomes essentially useless for showing team member availability and scheduling meetings.

Emails frequently land in spam or promotions folders

Most reviewers report spam issues with emails often landing in junk or promotions folders. Account suspensions happen without clear explanations, and ensuring messages reach primary inboxes is a constant struggle.

Email deliverability issues reported by some users

Some users report emails landing in spam or promotions folders. Deliverability can be inconsistent, especially for users with shared IPs on lower-tier plans. Important broadcasts sometimes don't reach all subscribers.

Campaign emails going out at wrong times

Users report trouble with campaign emails going out earlier than scheduled. Timing issues affect marketing campaigns that depend on specific send times. Unreliable scheduling undermines campaign planning.

Very strict about what you're allowed to send

Constant Contact can be 'very strict about what your allowed to send.' Content restrictions may limit legitimate marketing for some industries. Approval processes can delay campaigns.

Buggy updates and indexing delays

Users report BigCommerce rolls out backend upgrades that are still very buggy. Platform often suffers from indexing delays and caching issues where changes or new products take 30+ minutes to appear on the live site. This creates problems for time-sensitive inventory updates and promotions.

Google Domains migration caused widespread issues

After acquiring Google Domains, Squarespace's migration process caused numerous problems: domains not appearing in accounts, DNS settings failing to propagate, subdomain forwards breaking, lost access to dynamic DNS, and billing failures. Many users reported lost domains and inadequate support.

Platform stability issues and outages

July 2025 saw a major outage leaving designers unable to work for hours. Users report constant Designer crashes, lost work, and unreliable publishing. The community demanded Webflow stop releasing new features and fix core stability issues. Status page showing 'Operational' while features were inaccessible eroded trust.

Domain and publishing issues

Users report intermittent domain connection problems, publishing failures, and SSL certificate delays. Some experienced sites going down after domain changes. DNS propagation issues have left businesses with broken websites for hours or days.

Occasional login and technical issues reported

Some users report not being able to stay logged in after initial login. There have been incidents where emails got stuck in 'Draft' status. While not widespread, technical issues do occur. StatusGator has tracked 500+ notifications about Buttondown incidents.

Account closures with funds held for 180 days

Users report accounts closed after earning $2,000+ with Paddle claiming they 'no longer support the business' and holding funds for 180 days. Some SaaS founders report being suddenly classified as 'high risk' with multiple accounts closed within 24 hours. No proper explanation given.