Support Issues — Products Ranked

Which products have the worst customer support? Response times, quality, and resolution ranked.

286 complaints across 216 products

#1
Synthesia
35/100
- Inconsistent and unpredictable content moderation
- Accounts banned within minutes of subscribing
- Customer support hides behind policy links
- +1 more
4 issuesView Synthesia
#2
15Five
55/100
- Difficult cancellation process requiring support contact
- High employee turnover affecting account management
- Data upload for surveys is difficult and error-prone
3 issuesView 15Five
#3
Bench
30/100
- Extreme bookkeeper turnover disrupts service
- Unresponsive customer support
- Bookkeepers seem to intentionally delay reports
3 issuesView Bench
#4
Braintree
15/100
- Customer support is nearly non-existent
- Support emails go unanswered
- Documentation is outdated and unhelpful
3 issuesView Braintree
#5
Godot
55/100
- Limited professional support options
- Community moderation controversies
- AI slop code submissions draining resources
3 issuesView Godot
#6
Gusto
35/100
- Customer support extremely slow - takes days to weeks for replies
- Support staff cannot answer questions or transfer to someone who can
- Support tickets disappear and online tickets not taken
3 issuesView Gusto
#7
HeyGen
20/100
- 80% of Trustpilot reviews cite support failures
- Videos rejected for false reasons, only bots respond
- No way to change payment or properly cancel
3 issuesView HeyGen
#8
Oyster HR
40/100
- Slow support with ticket-based system frustrates users
- No phone support and limited escalation options
- Poor handling of external partnerships
3 issuesView Oyster HR
#9
Papaya Global
40/100
- Customer support response extremely slow
- Ghosted by support with no response
- Time zone issues with assigned support
3 issuesView Papaya Global
#10
Remote
40/100
- Support tickets take days to resolve
- Local HR expertise is lacking - costly compliance mistakes
- No phone support - chat only with long resolution times
3 issuesView Remote
#11
Zenefits
25/100
- Customer support wait times of 45 minutes to 3+ hours
- No phone support - everything through email tickets
- Only 30 days access to data after cancellation
3 issuesView Zenefits
#12
AWS
45/100
- Enterprise Support required - $5,000+/month minimum
- Basic support is documentation-only
2 issuesView AWS
#13
Adobe Express
38/100
- Adobe cancellation fees and charges after trial
- Adobe Express bug reports left without a fix
2 issuesView Adobe Express
#14
Airtable
45/100
- Tech support email-only with language barriers
- Account deletions and billing issues without resolution
2 issuesView Airtable
#15
Atom
0/100
- No support available
- GitHub recommends migrating away
2 issuesView Atom
#16
Auth0
40/100
- Support quality collapsed after Okta acquisition
- Enterprise features slow to ship, roadmaps delayed
2 issuesView Auth0
#17
BigCommerce
60/100
- Support struggles with technical and billing questions
- No refund policy and difficult cancellation
2 issuesView BigCommerce
#18
Canva
35/100
- Charged after cancellation - refunds denied or partial
- Support responses are generic and unhelpful
2 issuesView Canva
#19
Chargebee
40/100
- Customer support is slow and unhelpful
- Cancellation and refund issues
2 issuesView Chargebee
#20
Cloudflare
30/100
- Customer support virtually nonexistent for free/Pro users
- Email verification system broken - blocks account access
2 issuesView Cloudflare
#21
ConvertKit
45/100
- Account deletion takes 6+ weeks despite promises
- Support quality inconsistent and slow response times
2 issuesView ConvertKit
#22
Copy.ai
25/100
- Customer support unresponsive for days
- Unable to log in with no help available
2 issuesView Copy.ai
#23
Culture Amp
55/100
- Slow customer support response times
- No on-demand customer service - chatbot only
2 issuesView Culture Amp
#24
D-ID
20/100
- Customer support practically nonexistent
- Promised refunds never delivered
2 issuesView D-ID
#25
Datadog
45/100
- Support unhelpful and stonewalls with tickets
- Billing disputes and deployment mistakes hard to resolve
2 issuesView Datadog