Acuity Scheduling Not Working? Common Errors & Fixes

Most sync failures come from a disconnected connection (often after a password change) or the wrong calendar being linked. Reconnect under Sync with Other Calendars and wait up to 30 minutes for the first sync.

Two-way sync only works with web-based Outlook.com, Office 365 with an online calendar, or Exchange. Other Outlook setups can only use a one-way subscription, and Microsoft calendars can lag up to 10 minutes.

If one client stops getting reminders, they likely marked an Acuity email as spam - Acuity then blocks all future emails to them until support removes the block. If nobody gets them, check that reminders are active for the appointment type.

Texts only go to clients who opted in, require the Standard plan or higher, and are blocked in some countries. Confirm opt-in, the phone number on the appointment, and that the related confirmation email is active.

Most often caused by private appointment types, Look Busy / Minimize Gaps hiding slots, blocked time or synced busy events, or fully booked resources. If nothing shows, clients see 'Online scheduling is not currently available'.

Zoom links are only created for appointment types selected during Zoom setup, and Acuity connects to only one Zoom account. Enable Zoom on the appointment type or use a static link in the location field.

Usually the Stripe account isn't fully activated or the connection went stale. Finish Stripe activation, then disconnect and reconnect Stripe from Payments in Acuity.

Double bookings happen when outside calendars aren't syncing, two calendars sync with each other, or no resource limits are set. Fix the sync and use resources to cap simultaneous bookings.

Wrong times usually come from mismatched time zones between Acuity and your synced calendar, or booking from the client list, which defaults to the client's last time zone. Don't shift times manually for daylight saving - Acuity does it.

On Squarespace, use the Scheduling block rather than pasted code; elsewhere paste Acuity's embed code into a Custom HTML block. WordPress.com free plans don't allow iframes.

Acuity moved accounts to Squarespace logins, which reset passwords. Log in at acuityscheduling.com, follow the redirect to Squarespace, and set a new password there.