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Acuity Appointments Showing Wrong Time

Workaround available Web Updated October 21, 2026

Quick answer

Wrong times usually come from mismatched time zones between Acuity and your synced calendar, or booking from the client list, which defaults to the client's last time zone. Don't shift times manually for daylight saving - Acuity does it.

Most likely fix: Match time zones.

Symptoms

Appointments appear an hour or more off in your calendar or in client emails.

Why it happens

  • Business time zone differs from the synced calendar's time zone
  • Manual bookings from the client list default to the client's previous time zone
  • Manually adjusting appointments for daylight saving
  • Arizona businesses not using the GMT-7 Arizona option

How to fix it

Try these in order — the most common fix is first.

  1. 1. Match time zones

    1. Check the business time zone in Acuity
    2. Set the same time zone in Google/Outlook calendar settings

  2. 2. Check the zone when booking manually

    1. When booking from the client list, verify the time zone before saving

  3. 3. Let Acuity handle daylight saving

    1. Don't move appointments manually for DST
    2. Arizona: choose GMT-7 Arizona

This guide also covers

  • acuity wrong time zone
  • acuity appointment wrong time
  • acuity daylight saving

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