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Acuity Calendar Not Syncing With Google Calendar

Workaround available Web Updated October 21, 2026

Quick answer

Most sync failures come from a disconnected connection (often after a password change) or the wrong calendar being linked. Reconnect under Sync with Other Calendars and wait up to 30 minutes for the first sync.

Most likely fix: Wait for the initial sync.

Symptoms

Busy events in Google Calendar don't block times in Acuity, or Acuity appointments don't appear in Google Calendar.

Why it happens

  • Password changed on the Google account, breaking the connection
  • Wrong Acuity calendar or wrong Google calendar selected
  • Initial sync still running (can take ~30 minutes with many events)
  • Events in Google set to 'Free' instead of 'Busy'

How to fix it

Try these in order — the most common fix is first.

  1. 1. Wait for the initial sync

    1. After connecting, allow about 30 minutes for the first sync
    2. If nothing appears after an hour, continue with the next fix

  2. 2. Check which calendars are linked

    1. Go to Sync with Other Calendars in Acuity
    2. Confirm the correct Acuity calendar (staff member) is paired with the correct Google calendar

  3. 3. Reconnect after a password change

    1. Open Sync with Other Calendars
    2. Choose Google and disconnect
    3. Reconnect and grant access again

  4. 4. Mark blocking events as Busy

    1. Open the event in Google Calendar
    2. Set 'Show as' to Busy so it blocks Acuity availability

This guide also covers

  • acuity google calendar not syncing
  • acuity calendar sync not working
  • acuity not blocking busy times

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