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Acuity Zoom Link Not Generated

Workaround available Web Updated October 21, 2026

Quick answer

Zoom links are only created for appointment types selected during Zoom setup, and Acuity connects to only one Zoom account. Enable Zoom on the appointment type or use a static link in the location field.

Most likely fix: Enable Zoom for the appointment type.

Symptoms

Confirmations arrive without a Zoom link, or some staff members' appointments never get one.

Why it happens

  • Appointment type not selected for Zoom in the integration settings
  • Zoom app needs pre-approval in the Zoom Marketplace
  • Staff using a different Zoom account (one account per Acuity instance)
  • Over 100 video appointments per day

How to fix it

Try these in order — the most common fix is first.

  1. 1. Enable Zoom for the appointment type

    1. Open the Zoom integration in Acuity
    2. Select every appointment type that should get a unique Zoom link

  2. 2. Pre-approve Acuity in Zoom

    1. If you see a pre-approval error, open the Zoom App Marketplace
    2. Pre-approve Acuity Scheduling (admin may be required), then reconnect

  3. 3. Use a static link workaround

    1. Turn off the video integration for that calendar
    2. Paste a personal meeting link into the calendar's location field

This guide also covers

  • acuity zoom link not working
  • acuity zoom integration not working
  • acuity zoom link missing in confirmation

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