How to Cancel Fireflies.ai Subscription (and Get a Refund)

How to fix it

// try these in order, the most common fix is first

1. FIX 1Cancel your plan on the web

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   1. 01Open app.fireflies.ai > Settings > Account
   2. 02Scroll to Subscriptions and click Cancel next to your plan
   3. 03Pick a reason > Continue
   4. 04Skip the AskFred offer: click Proceed With Cancellation
   5. 05Click Cancel Subscription (team plans: Cancel Team Subscription)
   6. 06Only the Billing Admin can change the plan
   Did this fix it? Yes No

2. FIX 2Cancel the AI credits add-on too

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   1. 01Settings > Billing > AI Credits > Edit > Cancel Subscription
   2. 02Or at least turn off Auto upgrade
   Did this fix it? Yes No

3. FIX 3Request a refund

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   1. 01In the app open the purple chat widget > Contact Support
   2. 02Monthly: full refund within 7 days and 3 meetings, otherwise pro-rated
   3. 03Annual: full refund only within 7 days and 20 meetings, no pro-rated refunds
   4. 04AI credits are non-refundable; refunds take 5-10 business days and need your card stored in the account
   Did this fix it? Yes No

4. FIX 4Know what happens after cancelling

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   1. 01Paid features last until the end of the billing period
   2. 02The account drops to Free: meetings stay but within Free limits (400-minute storage)
   3. 03Download anything important first
   4. 04Deleting the workspace is separate and permanently removes data
   Did this fix it? Yes No

5. FIX 5Reduce cost without cancelling

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   1. 01Remove unused seats (lowers future bills, no refund for the current cycle)
   2. 02Downgrade Business to Pro; it applies from the next cycle
   Did this fix it? Yes No

Symptoms

You want to stop paying for Fireflies, were charged after a trial or renewal, or keep getting AI credit charges.

Why it happens

• C-01Paid plans and AI credits are separate subscriptions
• C-02Annual plans auto-renew
• C-03Cancel flow shows a feedback form and an AskFred retention prompt before the final button

// this guide also covers

• cancel fireflies
• fireflies refund
• how to cancel fireflies subscription
• fireflies cancel team subscription

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Fathom Subscription (Fathom)
• How to Cancel Otter.ai Subscription (Otter.ai)
• Krisp Charged Me After Cancelling - How to Cancel and Get a Refund (Krisp)

Other Fireflies.ai errors

• Fireflies Not Joining Meeting (Fred Didn't Join)
• Fireflies Transcript Not Showing After Meeting
• How to Stop Fireflies From Joining Meetings
• Fireflies Not Joining Microsoft Teams Meetings (Lobby / Bot Detection)
• Fireflies Notetaker 'Potential Risk' in Google Meet (Can't Admit)
• Fireflies Meeting Recap Email Not Received
• Fireflies Transcribing in the Wrong Language
• Fireflies Speaker Names Wrong or 'Speaker 1, Speaker 2'