How to Cancel Greenhouse Subscription
Quick answer
Greenhouse is a contract, not a self-serve plan: send written non-renewal notice before the notice window (reported 30-60 days) and export your data first.
Most likely fix: Find your terms
How to fix it
Try these in order — the most common fix is first.
1. Find your terms
- Open your Order Form and master agreement
- Note the renewal date and notice period (third parties report 30-60 days)
Did this fix it?2. Send written notice
- Email your Customer Success Manager
- Copy accounting@greenhouse.io if unsure (per third-party guide)
- Ask for written confirmation of non-renewal
Did this fix it?3. Export your data
- Export candidates, jobs and reports before term end
- Data may be deleted after the contract ends
Did this fix it?4. Negotiate instead
- Ask for a lower tier or renewal cap if price is the issue
Did this fix it?
Symptoms
You want to stop paying for Greenhouse Recruiting or avoid auto-renewal.
Why it happens
- Annual auto-renewing contracts
- Mid-term cancellation generally not permitted
- Notice windows differ by order form
This guide also covers
- cancel greenhouse
- cancel greenhouse subscription
- greenhouse refund
Still not working?
If Greenhouse keeps failing, you're not alone. See every Greenhouse problem users report or the alternatives people switch to.
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The same problem in other apps
All billing, cancellation & refunds guides →
- How to Cancel Lever Subscription (Lever)
- How to Cancel Ashby Subscription (Ashby)
Other Greenhouse errors
- Greenhouse Application Not Submitting (Error Processing Your Application)
- MyGreenhouse Login Not Working
- Greenhouse Security Code Email Not Received
- Greenhouse Google Calendar Not Syncing
- Greenhouse Outlook 365 Calendar Not Working
- Greenhouse Scorecard Not Submitting or Saving
- Greenhouse Reports Slow or Not Loading
- Greenhouse HRIS Sync Failed (Workday, BambooHR)