Keeper Not Working? Common Errors & Fixes

Keeper usually fails to autofill because the record has no matching website address, the browser's built-in password manager is interfering, or the site uses a non-standard login form. Add the URL to the record, disable the browser's password manager, and report the page with Keeper's Snapshot tool.

By default Keeper logs you out whenever the browser closes or the computer restarts. Turn on Stay Logged In and set a longer Inactivity Logout Timer in Settings > Security, in both the extension and the Web Vault.

On iPhone, Keeper only fills if it is enabled as an AutoFill provider in iOS settings. On iOS 18 use Keeper Settings > Enable KeeperFill; on older iOS select Keeper under Settings > Passwords > Password Options and untick iCloud Keychain.

Keeper must be the preferred autofill service on Android, not an 'additional' service. Re-select Keeper as the preferred service for passwords, passkeys and autofill, toggle KeeperFill off and on, and tap into the field to trigger suggestions.

Use Need Help > Forgot Master Password with your 24-word recovery phrase, or reset it from a phone or computer where you can still log in with biometrics. Without either, Keeper cannot recover your vault.

If the Keeper extension won't open, shows an error after an update, or behaves strangely, re-accept its permissions, clear its storage from Extension options, and reinstall it if needed.

When the Keeper Desktop app freezes, won't load the vault or behaves oddly, use Help > Reset Keeper. Mac App Store installs may also need the app's Application Support folder removed.

Offline access is off by default and must be enabled in Settings > Security, and the device must log in online once so it holds a local copy. It isn't available on Keeper Free and admins can disable it.

Passkeys only appear when Keeper is the device's passkey provider. On iPhone enable 'AutoFill Passwords and Passkeys' and select Keeper (untick iCloud Keychain); on Android 14+ re-select Keeper as the preferred service, especially after OS updates.

Face ID must be set up in iOS first, then enabled under Keeper's Settings > Biometric Login. If you declined the first prompt, re-enable it in iOS Settings > Keeper > Face ID.

Cancel where you paid: App Store and Google Play subscriptions are cancelled in your phone's subscription settings; web purchases from the vault's subscription settings or through Keeper support. Do it before the renewal date and keep written confirmation.

Export from the Web Vault or Desktop App via Settings > Export (CSV, JSON, PDF or encrypted KeePass). Export is documented for the Web Vault and Desktop App, and business users need a role policy that allows it.