How to Cancel Sender Subscription

How to fix it

// try these in order, the most common fix is first

1. FIX 1Cancel on the web

   Copy steps
   1. 01Go to Account settings > Billing
   2. 02In Your plan click Change or renew plan
   3. 03In Cancel recurring payment choose a reason and click Cancel subscription
   4. 04Click Yes to confirm the downgrade to Free
   Did this fix it? Yes No

2. FIX 2Know what you lose

   Copy steps
   1. 01Paid features stay until the Valid until date
   2. 02Subscribers, campaigns, automations, forms and reports are kept on Free
   3. 03Unused email credits are forfeited permanently when you confirm
   4. 04Over 2,500 subscribers on Free, sending stops until you trim the list
   Did this fix it? Yes No

3. FIX 3Downgrade instead of cancel

   Copy steps
   1. 01Use Downgrade to Standard to keep branding removal and A/B testing at a lower price
   2. 02Remaining value on the old plan is forfeited, not credited
   Did this fix it? Yes No

4. FIX 4Request a refund (limited)

   Copy steps
   1. 01Account settings > Billing > Invoices > Download Invoice
   2. 02Email support@sender.net or use LiveChat within 30 days of the charge
   3. 03Include account email, invoice number and date, amount and reason
   4. 04Refunds apply only if Sender ended service without cause; renewals, unused time and policy suspensions are excluded
   Did this fix it? Yes No

5. FIX 5Export before deleting

   Copy steps
   1. 01Export contacts and reports before closing the account
   2. 02Use the Delete Sender account article under Account management in the help center for full deletion
   Did this fix it? Yes No

Symptoms

You want to stop paying for Sender, get a refund, or delete the account.

Why it happens

• C-01Switching to another email tool
• C-02Plan renews automatically
• C-03Suspended account still billing

// this guide also covers

• cancel sender
• sender refund
• sender.net cancel subscription
• delete sender account

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel MailerLite Subscription (MailerLite)
• How to Cancel Brevo Subscription (Brevo)
• How to Cancel Mailchimp Subscription (Mailchimp)
• How to Cancel Klaviyo Subscription (Klaviyo)
• How to Cancel Omnisend Subscription (Omnisend)

Other Sender errors

• Sender Account Suspended
• Sender Account Under Review or Pending Verification
• Sender Emails Going to Spam
• Sender SPF, DKIM or DMARC Not Verifying
• Sender Popup Form Not Showing on Website
• Sender Form Subscribers Not Added to Group
• Sender Contact Import Failed
• Sender Abandoned Cart Emails Not Sending